Privacy policy

Privacy Policy

At Music of Loom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through trusted payment providers)

  • Order history

  • Device and browser information

  • IP address and website usage data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Prevent fraudulent transactions

  • Share updates, offers, and new product launches (only if you choose to receive them)

Payment Security

Music of Loom does not store your credit card or payment details. All payments are processed through secure third-party payment gateways that comply with industry security standards.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic and performance

  • Provide a better shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers required to operate our business, including:

  • Shopify (website platform)

  • Payment gateway providers

  • Shipping and logistics partners

  • Analytics and marketing service providers

These partners receive only the information necessary to perform their services.

Marketing Communications

If you subscribe to our mailing list, we may send you updates about new collections, promotions, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and prevent fraud

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information, subject to applicable legal requirements

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Music of Loom
G904, Mahima Elanza
Jaipur, Rajasthan 302020
India

Email: info@musicofloom.com
WhatsApp: +91 70142 24794

By using our website, you agree to the terms outlined in this Privacy Policy.